Frequently Asked Questions
Welcome to The Royal Wiz Help Center! Below are answers to the most common questions about shopping with us. Need more help? Contact us — we’re happy to assist.
1. What is The Royal Wiz?
The Royal Wiz is your trusted destination for high-quality incense and dhoop products. We offer a wide selection of fragrances from various reputed brands to elevate your everyday rituals and spaces.
2. Do you only sell incense products?
Yes, our focus is exclusively on incense sticks, dhoop, and related items that enhance the aromatic experience of your surroundings.
3. How can I place an order?
Browse our collections, add your favorite products to the cart, and proceed to checkout. You’ll receive updates about your order via email or WhatsApp.
4. What payment methods do you accept?
We accept:
- UPI
- Credit/Debit Cards
- Net Banking
- Cash on Delivery (COD – available in selected areas)
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available for eligible pin codes. You’ll see the option at checkout if it applies to your area.
6. How long will my order take to arrive?
Most orders are delivered within 3–7 business days, depending on your location. You will receive a tracking link once your order is dispatched.
7. Do you ship across India?
Yes, we deliver all over India. Delivery times may vary for remote or less accessible regions.
8. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also log in to your account to check order status.
9. Can I cancel or modify my order?
If the order hasn’t been shipped yet, you can request a cancellation or modification by contacting us immediately at admin@theroyalwiz.com or on WhatsApp.
10. What if I receive a damaged or wrong item?
If something’s not right, don’t worry. Contact us within 48 hours of delivery with a photo of the item, and we’ll arrange a replacement or refund.
11. Do you offer bulk or wholesale orders?
Yes, we do. If you’re a reseller or want to place a bulk order, please reach out to us on WhatsApp or via email with your requirements.
12. Can I earn by promoting your products?
Yes, we offer opportunities for individuals to earn by sharing and selling our products. This is ideal for students, homemakers, and entrepreneurs. Contact us to learn more.
13. Is there a physical store or offline location?
While we operate mainly online, some of our products are available offline through selected partners. Keep an eye on our website and Instagram for updates.
14. How can I contact customer support?
You can reach us at:
- Email: admin@theroyalwiz.com
- WhatsApp: +91 77955 30965
Still have questions? contact us and we’ll get back to you shortly.